Contact Support
Contact customer service with your order details and the reason for requesting a return.
Mavenwood Customer Care
Return Policy
Review the return eligibility requirements, request process, refund timing and customer support details that apply to purchases made through Mavenwood.
Returns & Refunds
A straightforward process for eligible returns.
Contact customer support before sending an item back. The team will review your request and provide the return instructions required for your order.
30-Day Return Period
Eligible products may be returned within 30 days from
the recorded delivery date.
How Returns Work
Complete these steps before returning an item.
Receive Authorization
Wait for the Return Merchandise Authorization number and return instructions before shipping the product.
Prepare the Package
Package the item securely and attach the provided return label to the outside of the parcel.
Refund Review
After the returned item is received and reviewed, an eligible refund will be processed.
Accepted Payment Methods
We accept Visa and MasterCard. Payment can only be made using a supported credit or debit card. Payment is deducted from your account when the order is placed.
You will not be charged an amount exceeding the amount approved at the time of purchase.
30-Day Return Policy
We offer a 30-day return policy. You may request a return within 30 days from the recorded delivery date.
Returned products must be in the same condition in which they were received and should be returned in their original packaging.
Returns & Customer Support
To request a return for one or more purchased items, contact customer service by phone at (866) 690-6410 or email support@shopmavenwood.com .
We aim to respond within 24 hours and, where the return is approved, provide a Return Merchandise Authorization number and return shipping instructions.
Return Instructions
Print and attach the provided return label to the outside of the package, then send the product back to the designated fulfillment location.
To remain eligible for a refund, the return must arrive at the facility within 30 days of receiving the product.
Health & Hygiene Returns
Sealed products that are not suitable for return because of health protection or hygiene requirements may become ineligible for return once the seal has been opened after delivery.
Refund Processing
Once the fulfillment center receives the package and confirms that the return meets the applicable conditions, the refund will be processed.
Refunds are returned to the original payment method and may take 3–5 business days to appear, depending on the card issuer or bank processing time.