Provide your order number, customer details and the reason for your return request.
Mavenwood Policy
Payment Policy
Review the accepted payment methods, card-charge process, refund conditions and return contact information that apply when purchasing through Mavenwood.
Payment & Refund Information
Clear payment terms before you complete checkout.
The information below explains supported payment methods, when payment is taken and how eligible refund or return requests are handled.
Visa & MasterCard
Purchases may be completed using an accepted credit or
debit card through the checkout page.
Accepted Payment Methods
Supported card payments
Payment is deducted from the selected card when the order is placed. You will not be charged more than the amount approved at checkout.
Visa
MasterCard
Accepted Payment Methods
We accept Visa and MasterCard. Payment can only be made using an accepted credit or debit card.
Payment is deducted from your account when the order is placed. You will not be charged an amount greater than the amount approved when completing your purchase.
Refund Policy
We offer a 30-day refund and return period. This period begins on the date the purchased goods are delivered.
You may request a return within 30 days of delivery. Any returned product must be in the same condition in which it was received and should be returned in its original packaging.
Returns & Contact Information
To request the return of one or more purchased products, contact customer support by telephone at (866) 690-6410 or by email at support@shopmavenwood.com .
We aim to respond to return-related requests within 24 hours. Response timing may vary outside standard business hours, on weekends or during public holidays.
Health & Hygiene Returns
In the case of sealed products that are not suitable for return because of health protection or hygiene requirements, the right to cancel or return may end once the goods have been unsealed after delivery.
Refund Request Process
How an eligible refund is handled
Follow the return instructions supplied by customer support and send the eligible item back as directed.
After the returned product is received and approved, the eligible refund will be processed to the original payment method.